Naadham · Product guide · Updated 15 September 2026

An AI receptionist that uses your business information.

An AI receptionist is software that handles routine front-desk conversations. Naadham combines business call answering, service information and booking workflows with a portal where staff can review customer activity.

How a conversation works

  1. A customer calls an active, connected business number.
  2. The assistant opens with your configured greeting and uses speech recognition to understand the caller.
  3. It responds using your service information and supported conversation language.
  4. When a booking is needed, it checks the configured service and available slots.
  5. Your team reviews the result, transcript and available recording in the portal.

Available slots come before a booking confirmation

Provide the service, location and schedule your team can actually honour. The assistant should confirm a booking only when an available slot is successfully reserved. A preferred-time inquiry is a request, not a confirmed appointment. Keep availability current and review exceptions with your team.

Business context that you can maintain

Use one business type and multiple services. Each service can have supporting text, documents, locations, hours and time-limited availability information. Configure your opening greeting and a fallback team contact.

Voice and WhatsApp

Phone callers and WhatsApp customers use different channels. Naadham provides configuration and conversation management in one portal, with separate connection and eligibility requirements for each channel.

Explore the WhatsApp AI agent or read setup guides.

Plan for real-world conditions

Response time depends on the phone network, speech services, model response and current load. Test your number, languages and business workflows before launch. Capacity depends on both your plan and the connected carrier; do not assume unlimited simultaneous calls.

What can an AI receptionist do for a small business?

Start with repeatable inquiries: opening hours, directions, service details and appointment requests. Give the assistant information your staff have approved, and keep a team contact for questions that require a decision.

Before a visit

Explain where to go, which service to choose and what information the customer should provide.

During booking

Check the selected service and its available slots. A successful reservation is a booking; a requested time awaiting staff action is an inquiry.

After the conversation

Staff review the conversation and booking outcome in the portal, then follow up on requests that need attention.

Example: a site visit inquiry

Illustrative workflow: a customer asks to visit a property on Saturday. The assistant identifies the project, checks the supplied visit slots and collects the required contact details. If a slot is reserved successfully, it confirms that visit. If no suitable slot exists, it records a request for the team instead of promising a visit.

A document saying “Saturday visits available” provides context. It does not create bookable slots. Your team must maintain the actual availability separately.

See the real estate setup checklist.

What do you need before setting up Naadham?

  1. One clear service: choose the inquiry or booking task you want to handle first.
  2. Approved answers: provide service details, location, hours and any supporting documents.
  3. Current availability: supply bookable slots and expiry dates for temporary information.
  4. An opening greeting: configure how the conversation starts and test the languages your callers use.
  5. A team contact: define how staff should handle exceptions and unanswered questions.
  6. A verified connection: complete account approval and number activation, then test a real call before inviting customers.

Open the configuration guides or use the buyer’s evaluation checklist.

Build your business receptionist

Tell us about your service and the conversations your team handles.

Contact NaadhamSign in to your portal

An AI receptionist for every kind of business

An AI receptionist is only as good as the business information behind it. These pages describe how Naadham is configured for each kind of business — the services callers ask about, what gets booked, and what is handed to a person.

AI receptionist questions

Can an AI receptionist book appointments?

Naadham checks configured service availability. An appointment is confirmed only after a slot is successfully reserved. When a suitable slot is unavailable, the preferred time is a request for staff to review.

Does an AI receptionist need my business information?

Yes. Supply approved service details, locations, hours and supporting information. Keep schedules and temporary updates current so the assistant has the right context.

Can I use voice and WhatsApp together?

Naadham offers voice reception and a separate WhatsApp agent in the client portal. Each channel requires its own eligible connection. WhatsApp public self-service onboarding remains pending Meta App Review; connected pilot accounts can use live replies.

How many calls can one number answer at once?

Capacity depends on the carrier’s purchased channels, your plan and the deployed system. A monthly minutes allowance is not a simultaneous-call limit. Confirm capacity and test the intended load before launch.

Is an AI receptionist available outside business hours?

An active, correctly configured assistant can handle inquiries while staff are unavailable. Bookings must still respect the service’s actual slots, and availability depends on the connected network and services.

Which languages does Naadham answer in?

Naadham supports English and Spanish — English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati and Punjabi. Starter includes any 3 and Growth and above include all 10. The assistant follows the caller between the languages you switch on; test them on your own line before launch.

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