Naadham · Product guide · Updated 15 September 2026
How to evaluate an AI receptionist.
Choose a receptionist around the work your team needs to complete. A short, realistic trial is more useful than a claim of instant responses or unlimited capacity.
A practical evaluation checklist
- Booking accuracy: Does it reserve an actual available slot, and clearly distinguish requests from confirmations?
- Business context: Can staff update hours, locations and service information themselves?
- Voice quality: Test interruption handling, background noise, accents and your required languages on a real call.
- WhatsApp: Check account eligibility, onboarding approval, inbox controls and messaging charges.
- Visibility: Can your team review transcripts, booking outcomes and available recordings?
- Capacity: Confirm the carrier channel limit as well as the application plan.
- Cost: Include subscription fees, excess minutes, numbers, messages and any required support.
Evaluate Naadham with your own service
Configure one service, supply current information and available slots, and test both routine questions and exceptions. Review voice reception, WhatsApp agents and published the U.S. pricing before choosing.
AI receptionist, phone menu or human receptionist?
Choose around your workload and the decisions callers need. The options below describe common approaches, not a claim about every vendor.
| Approach | Where it helps | What to check |
|---|---|---|
| Phone menu or voicemail | Directing callers through fixed choices or collecting a message. | How callers reach staff and when someone returns messages. |
| Configured AI receptionist | Conversational answers and defined booking workflows using supplied business information. | Real call quality, current availability, exception handling and a usable staff portal. |
| Human receptionist | Judgement, sensitive conversations and situations beyond a defined workflow. | Coverage hours, staffing capacity and follow-up processes. |
| Custom voice agent platform | Teams needing specialised integrations and control over their own implementation. | Who builds, tests and operates telephony, knowledge, booking and monitoring. |
How to compare the full cost
Estimate your expected monthly calls and average conversation length. Multiply them to estimate voice minutes, then compare the included allowance with your likely usage.
Planning example: 200 calls averaging 3 minutes use approximately 600 voice minutes. This is an example, not a usage forecast or billing quote.
Check the subscription, excess usage, number or carrier charges, applicable taxes and any WhatsApp messaging charges. Included minutes do not tell you how many calls can connect at the same time.
See Naadham’s published the U.S. plans. Confirm your actual charges and channel eligibility before purchase.
Frequently asked questions
How should we evaluate an AI receptionist before buying?
Call it with your own services, in the language your customers actually use, and ask for a specific appointment time. Check whether it confirms only slots that really exist, how it handles a question outside its script, and whether it hands over to a human cleanly.
What is the difference between Naadham and a general-purpose AI chatbot?
Naadham is a task-specific front desk: it answers from the business's own services, hours and documents, checks real availability before confirming, and hands over to staff. It is not an open-ended assistant, which also keeps it inside Meta's WhatsApp Business policy for AI agents.
AI receptionist or a phone menu (IVR)?
An IVR makes callers press numbers and can only follow pre-built paths. An AI receptionist understands free speech, answers in full sentences, handles questions it was not scripted for and completes tasks like booking a real slot.
Does Naadham handle both phone calls and WhatsApp?
Yes, from one configuration. Voice is available on every plan; the WhatsApp AI agent is included from Growth upwards.
Is pricing published?
Yes. American list prices are published at https://naadham.ai/pricing, including per-message rates for business-initiated WhatsApp templates. Enterprise is quoted.
A practical five-call evaluation
- Ask a routine service question and compare the answer with your approved information.
- Request an available appointment and verify that the recorded booking matches the service, location and time.
- Request an unavailable time and check that it is treated as a request, not a confirmed reservation.
- Use an accent, language and background noise representative of your customers.
- Ask something outside the supplied information and check that the assistant does not invent an answer.
Review the resulting logs and available recordings with the staff who will use the system. Test concurrent calls separately against the purchased carrier capacity.
Build your business receptionist
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