The AI receptionist for hospitals & polyclinics
A hospital's phone line is a switchboard, a booking desk and an information counter at once. Naadham does all three: understands which department the caller needs, books OPD slots from that specialty's real schedule, and transfers the rest to the right human desk.
Multi-department scheduling is native, not bolted on: your schedule upload has one sheet per specialty (cardiology, orthopaedics, paediatrics…), each with its own doctors, timings and appointment intervals. The AI books into the right specialty's genuinely open slots and confirms doctor, department and time back to the patient.
The information load — visiting hours, directions, pharmacy timings, insurance desk — gets answered the same way every time, in the caller's language, freeing your operators for the calls that actually need them. Every conversation lands in the dashboard with a transcript and QA score your quality team can audit.
Why practices choose Naadham
- Department-aware booking — one schedule sheet per specialty; the AI books the right doctor in the right department.
- Switchboard relief — visiting hours, directions, timings and desk numbers answered instantly and identically.
- Right-desk transfers — conversations that need a human go to the number you map, with the transcript preserved.
- Scales with your call volume — unlimited concurrent calls, 24×7 — the queue simply stops existing.
Go live in five steps (~3 minutes to the first conversation)
- Sign up free at naadham.ai/login — 15 trial minutes, no card.
- Customise the agent with one form: greeting, tone, voice, languages, services, FAQs, transfer number.
- Hear it — a browser test call with your mic, before any phone number exists.
- Connect a number — assigned and wired instantly; forward your existing line to it.
- Upload your schedule (.xlsx/.csv) — real, conflict-free slot booking switches on.
Frequently asked questions
Can one AI handle multiple departments?
Yes — your schedule upload has one sheet per specialty, each with its own doctors and slot lengths. The AI identifies the department from the conversation and books into that specialty's real calendar.
Can it transfer callers to different desks?
Yes — you configure transfer numbers, and conversations that need a human (or that patients ask to escalate) are handed over; the transcript stays in your dashboard.
How do patients in different languages experience it?
Speech recognition is multilingual with Indian-name boosting; English and Hindi are strongest today. The agent confirms names by spelling before booking.
Is hospital data isolated and secure?
Each organisation's data sits behind row-level security in Postgres; secrets are encrypted at rest; staff logins are read-only by default. The AI is hard-blocked from medical advice.
Hear your own AI receptionist in ~3 minutes
Sign up free, fill one form, take a browser test call — 15 minutes on us, no card.
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