Effective date: 10 September 2026. These Terms form a binding agreement between Vistraal Private Limited ("Naadham", "we", "Vistraal") and the organisation that creates an account ("Customer", "you"). By creating an account, clicking accept, checking the acceptance box, or using the services, you agree to them on behalf of your organisation and confirm you have authority to do so.
Naadham provides an AI-powered front-desk / receptionist service for businesses: answering inbound calls, holding automated conversations, taking bookings or service requests from schedules and information you provide, optional messaging channels, dashboards, and APIs (together, the "Services"). We may improve, rearrange or modify features; we will not materially degrade the core call-answering Services during a paid term without notice. Feature availability may depend on your plan, region, verification status and third-party carrier or AI provider capacity.
You must provide accurate registration information, keep credentials confidential, and are responsible for all activity under your account and API keys. Accounts are for organisations, not consumers; you represent that you use the Services for business purposes. Staff roles you create are your responsibility. Notify us immediately of any suspected unauthorized access.
You must not, and must not permit anyone to: use the Services for unlawful, deceptive, harassing, or fraudulent calls or messages; spoof caller identity; call numbers on any applicable do-not-call registry without a lawful basis; use the Services to provide medical diagnosis or treatment advice; attempt to make the AI impersonate a human when asked if it is one; probe, disable or circumvent security or rate limits; resell the Services except under a written partner agreement; use the Services to build a competing product or dataset; reverse engineer the Services except to the limited extent permitted by mandatory law; exceed reasonable usage designed for your own business traffic; or upload malicious code. We may suspend the Services immediately for violations that risk harm, fraud, carrier penalties, reputation damage, or legal exposure, with notice and an opportunity to cure where practicable.
The Services provide administrative front-desk functions only (answering, scheduling, messaging). The AI is designed and instructed not to give medical advice, diagnosis or triage, and Naadham is not a healthcare provider, medical device, or clinical decision tool. Clinical responsibility remains entirely with you and your practitioners.
The Services are sold on a subscription. You select a plan and a billing term (monthly or yearly) and pay for that term in advance at the prices shown at purchase. Each plan includes a bundle of voice minutes and conversations for each billing month; included minutes are consumed by connected call time (and equivalent usage units for other channels) as metered by our systems, which are authoritative absent manifest error. Included minutes reset at the start of each billing month and do not carry over, are non-transferable between organisations, and free/trial/promotional minutes carry no cash value. Unused included minutes have no cash refund value except as expressly stated in the Refund & Cancellation Policy.
Extra usage. If your included minutes are exhausted, the Services may stop or refuse new chargeable usage unless you have switched on extra usage. Extra usage is optional, applies only if you enable it and set a spending limit, is charged at the rate applicable to your plan, stops automatically once your limit is reached, and is valid only until the end of your current plan term. You authorise us to charge extra usage you incur up to the limit you set.
Renewal, changes and taxes. Plans are paid one term at a time and do not auto-renew — we never store a mandate to charge your card or UPI again, so nothing is debited without you completing a new payment. Your plan stays active until the end of the term you have paid for; we remind you before it ends so you can renew. Prices may change prospectively — a term you have already paid for is honored at the price charged. Taxes (GST/VAT/sales tax) are added where applicable; you are responsible for withholding taxes if any apply. Refunds are governed by the Refund & Cancellation Policy, which forms part of these Terms.
Phone numbers we assign remain part of our carrier inventory and may require replacement due to carrier/regulatory events (we will give notice and reasonable migration help; number portability is subject to carrier rules). You must comply with carrier and numbering-authority rules. Telephony quality depends on carriers and networks outside our control.
We own the Services, software, models' orchestration, and all improvements. You own Your Content: your configuration, schedules, FAQs, and your call data (transcripts, bookings, contacts). You grant us a non-exclusive licence to process Your Content solely to provide and secure the Services, comply with law, and produce anonymized, aggregated service metrics that do not identify you or any individual. We do not use Your Content to train AI models. Feedback you volunteer may be used without restriction. "Naadham" and our logos are our marks; no rights are granted except as stated.
Where we process personal data of your callers on your behalf, we do so as your processor/service provider strictly per your instructions and the technical and organisational measures we apply to the Services. You authorise us to engage infrastructure, telephony and AI providers as needed to deliver the Services; we may change those providers without individual notice to you, except where mandatory law that cannot be waived requires otherwise. We assist with data-subject requests (self-service export and erasure tools are provided in-product), notify you without undue delay of personal-data breaches affecting Your Content where required, and on termination delete or return Your Content within 90 days (excluding legally required records and suppression lists). For UK/EEA customers the UK Addendum/EU SCCs are incorporated for international transfers where those terms apply. A signable standalone DPA/BAA is available for enterprise customers: [email protected].
Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these Terms, for the term plus 3 years (trade secrets: as long as protected). Compelled disclosures are permitted with notice where lawful.
WE WARRANT THAT WE PROVIDE THE SERVICES WITH REASONABLE SKILL AND CARE. OTHERWISE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE ABOVE: AI OUTPUT IS PROBABILISTIC AND MAY BE INACCURATE, INCOMPLETE OR MISRECOGNISED (INCLUDING SPEECH RECOGNITION AND BOOKING DETAILS) — YOU MUST REVIEW TRANSCRIPTS, RECORDINGS AND BOOKINGS AND NOT RELY ON THE AI FOR ANY CLINICAL OR OTHER PROFESSIONAL ADVICE; WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, THAT CALLS WILL ALWAYS CONNECT, ANY PARTICULAR LATENCY, CAPACITY OR UPTIME, OR ANY PARTICULAR BUSINESS OUTCOME (INCLUDING APPOINTMENT OR LEAD VOLUME). THIRD-PARTY CARRIERS, CLOUD AND AI PROVIDERS ARE OUTSIDE OUR ABSOLUTE CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; (B) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES IS CAPPED AT THE AMOUNTS YOU PAID TO NAADHAM IN THE 6 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR ₹10,000 IF NO AMOUNTS WERE PAID); (C) CLAIMS MUST BE BROUGHT WITHIN ONE YEAR OF THE EVENT GIVING RISE TO THE CLAIM (OR THE SHORTEST PERIOD PERMITTED BY MANDATORY LAW). THESE LIMITS DO NOT APPLY TO: YOUR PAYMENT OBLIGATIONS; YOUR INDEMNITY IN §14; EITHER PARTY'S GROSS NEGLIGENCE, FRAUD OR WILFUL MISCONDUCT; OR LIABILITY THAT CANNOT BE LIMITED BY LAW. THE PARTIES AGREE THIS ALLOCATION OF RISK IS REFLECTED IN THE PRICING.
By you: you will defend and indemnify Naadham against third-party claims, regulatory fines and carrier penalties arising from (a) your breach of §3 or §4 (including calls or messages lacking a lawful basis, recording-law violations, and content you supplied), (b) Your Content, or (c) your callers'/patients'/clients' claims relating to your goods, services or professional practice. By us: we will defend and indemnify you against third-party claims that the Services, as provided by us and used per these Terms, infringe their intellectual-property rights, and will remedy any such infringement (modify, procure rights, or refund the unused remainder of your paid term). Standard conditions apply (prompt notice, control of defence, cooperation).
These Terms apply while you have an account. You may stop using the Services and delete your account at any time (self-service). We may suspend immediately for §4 violations, non-payment, security risk, or legal/carrier requirement, and may terminate for material breach uncured 15 days after notice, or on 60 days' notice if we discontinue the Services (with a pro-rata refund of unused paid minutes in that case). On termination: your access ends, and data deletion/return follows §10. Sections that by nature survive (7, 9–14, 16–18) survive.
Free trials and beta features are provided as-is, may be modified or withdrawn at any time, and are excluded from any service commitments. We may change these Terms, the Privacy Policy and the Refund & Cancellation Policy at any time, including without prior or individual notice to users. The current versions are those posted on naadham.ai with their effective dates. It is your responsibility to review them periodically. Changes take effect when posted (or on any later effective date stated on the page). Continued access to or use of the Services after a change is posted constitutes acceptance. Where a mandatory law that cannot be waived requires a specific form of notice, we will comply with that law only to the minimum extent required.
These Terms are governed by the laws of India. Disputes will first be attempted to be resolved amicably within 30 days of written notice; failing that, they will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator, seat and venue India, language English; the competent courts of India have exclusive jurisdiction for interim relief and matters not arbitrable. Nothing prevents either party from seeking injunctive relief for IP or confidentiality breaches in any competent court. For customers outside India, mandatory consumer/local-law protections that apply to you notwithstanding a choice of law remain unaffected.
Force majeure (including carrier, cloud, power, internet and upstream AI-provider outages beyond our reasonable control) excuses affected performance. You may not assign without our consent (except to an affiliate or in a merger/asset sale with notice); we may assign to an affiliate or acquirer. Export/sanctions laws apply to your use. No partnership or agency is created. Notices: to your account email, and to ours at [email protected]. If a provision is unenforceable it is modified to the minimum extent necessary. These Terms plus the Privacy Policy, Refund Policy, order forms and any signed DPA/MSA are the entire agreement; in conflict, a signed agreement prevails. We may reference your organisation name and logo as a customer with your consent, revocable anytime.