How Naadham keeps automated calls TRAI/DPDP compliant

Automated calling in India is regulated. Naadham enforces the rules for you before any outbound call is placed.

What is enforced automatically

Consent — a number must have a recorded consent to be called; there is a consent registry per clinic.
Do-not-call — opt-outs are honoured and a number can opt out at any time.
Lawful calling window — outbound calls only happen in permitted hours (10:00–19:00 IST in India, per TRAI).
AI disclosure — the agent discloses that it is an AI in its first sentence on every outbound call.
KYC before calling — a clinic completes per-country verification before outbound calling is unlocked. Inbound and free trials are unaffected.

curl -X POST https://naadham.ai/v1/optout \
  -H "Content-Type: application/json" \
  -d '{"phone":"+9198XXXXXXXX"}'

Data is stored with per-clinic isolation; transcripts are visible only to your clinic's own logins. See Privacy and Subprocessors.

Do inbound calls need consent?

No. Consent, calling windows and KYC apply to automated outbound calls. Patients calling you are always answered.

Does the AI have to say it's an AI?

Yes. On outbound calls the agent discloses it is an AI in its first sentence — this is enforced, not optional.