What a Naadham call actually sounds like
Three transcripts in the exact conversational style the agent is engineered
for: short turns, one question at a time, names spell-confirmed, and a booking that lands in a
genuinely open slot.
Honesty note: these are
illustrative demo conversations
written to match the agent's real behaviour and prompt rules — not recordings of real patient
calls, which stay private to each clinic. The fastest way to verify the style is the
live demo: same brain, your microphone, right now.
1 · A new appointment, booked in under a minute
Inbound · daytime · goal: booking · every turn is short by design
AI — Hello, Sunrise Dental Clinic — how can I help you today?
Caller — Haan, I wanted to see the dentist this week for a cleaning.
AI — Sure. May I have your name, please?
Caller — Kavya Deshpande.
AI — Just to confirm, that's Kavya — K-A-V-Y-A — Deshpande?
Caller — Yes, correct.
AI — Thanks, Kavya. For a cleaning I have Thursday 11:30 AM or Friday 4:00 PM with Dr. Rao. Which works better?
Caller — Friday 4 PM.
AI — Done — cleaning with Dr. Rao, Friday at 4:00 PM. You'll get a confirmation on WhatsApp. Anything else?
Caller — No, that's all. Thanks!
AI — Happy to help. See you Friday!
Behind that call: the slots offered came from the clinic's uploaded schedule (genuinely open,
procedure-length aware), the spell-confirmation is a prompt rule, and a second caller asking for
Friday 4:00 PM at the same moment would have been offered a different slot — double-booking is
impossible by design.
2 · A reschedule — the call front desks never have time for
Inbound · goal: reschedule · the AI checks real availability before offering
AI — Hello, City Physio — how can I help?
Caller — I have a session tomorrow at 6 but I'll be stuck at work. Can I move it?
AI — Of course. May I have your name to find the booking?
Caller — Arjun Nair.
AI — Got it — Arjun, tomorrow 6:00 PM with Dr. Meena. I can offer tomorrow 8:00 PM or Thursday 6:00 PM. Any preference?
Caller — Thursday 6 works.
AI — Moved — Thursday 6:00 PM. Your old slot is released. Anything else?
Caller — That's it, thanks.
3 · 10:47 PM — the call that used to be a voicemail
Inbound · after hours · clinic configured: keep booking 24×7, transfer clinical questions
AI — Hello, Lakeview Clinic — how can I help you today?
Caller — Are you open? I need to see a doctor about my knee, it's been hurting.
AI — We're closed right now — we open at 9 AM. I can book you for tomorrow: 9:20 AM or 11:40 AM with Dr. Iyer. Shall I?
Caller — 9:20. Also, should I take a painkiller tonight?
AI — I'm not able to give medical advice — the doctor will help you with that tomorrow. If it feels urgent tonight, please call a hospital emergency line. You're booked for 9:20 AM. May I confirm your name?
Caller — Ramesh. R-A-M-E-S-H.
AI — Thank you, Ramesh — 9:20 AM tomorrow with Dr. Iyer. Get well soon!
Note the hard boundary: the medication question gets a polite refusal and a safe redirect —
the agent is blocked from medical advice, and every call's QA score verifies it.
How every call is scored
Each call produces a transcript and an automatic QA score across greeting, understanding,
resolution, compliance and etiquette, with coaching notes — and a hard compliance flag if the AI
ever drifts toward clinical advice. Clinics read all of it in the dashboard's
Calls & QA tab; here's how the scoring works.