EXAMPLE ONLY — replace all sample names, locations, hours and policies before using this document for live calls.

PRODUCT INFORMATION GUIDE
Business: [Your business name]
Business type: Technology
Service: Product information
Owner responsible for this information: [Name or department]
Last reviewed: [YYYY-MM-DD]
Review / expiry date: [YYYY-MM-DD]

WHAT WE OFFER
Focus on product/support enquiries, demos, onboarding, and routing to the right team.
[Replace with what your business actually offers for this service.]

LOCATION / MEETING POINT
[Your branch or address]

SERVICE HOURS
[e.g. Mon–Sat, 9am–6pm]
These are service hours, not a list of bookable slots.

HOW THE AI RECEPTIONIST HANDLES THIS
Answer only from FAQs/knowledge; if unknown, say so and offer a demo.

INFORMATION TO COLLECT
[List every detail your team needs before it can act on this request.]

HOW A REQUEST IS CONFIRMED
[Who confirms it, and how the customer hears back.]

LIMITS AND HANDOFF
- Never invent product features that are not listed.
- Never share internal credentials or admin access details.
- Do not promise SLA timelines without confirming with support.
Business reception contact: [Your approved business contact]

EXAMPLE QUESTION
How do I get a demo?

EXAMPLE ANSWER
[The answer your business approves.]

REVIEW
Confirm every fact above with the business owner before the AI uses it.