EXAMPLE ONLY — replace all sample names, locations, hours and policies before using this document for live calls.

HAIR COLOUR ENQUIRIES GUIDE
Business: [Your business name]
Business type: Salon
Service: Hair colour enquiries
Owner responsible for this information: [Name or department]
Last reviewed: [YYYY-MM-DD]
Review / expiry date: [YYYY-MM-DD]

WHAT WE OFFER
Focus on appointments, services, stylist availability, and pricing ranges.
[Replace with what your business actually offers for this service.]

LOCATION / MEETING POINT
[Your branch or address]

SERVICE HOURS
[e.g. Mon–Sat, 9am–6pm]
These are service hours, not a list of bookable slots.

HOW THE AI RECEPTIONIST HANDLES THIS
Ask colour type + time → warn it may take longer → book slot request.

INFORMATION TO COLLECT
[List every detail your team needs before it can act on this request.]

HOW A REQUEST IS CONFIRMED
[Who confirms it, and how the customer hears back.]

LIMITS AND HANDOFF
- Never confirm an appointment without checking stylist availability.
- Never quote a final price for custom work without confirmation.
- Do not give medical or dermatology advice.
Business reception contact: [Your approved business contact]

EXAMPLE QUESTION
Can I book a haircut tomorrow?

EXAMPLE ANSWER
[The answer your business approves.]

REVIEW
Confirm every fact above with the business owner before the AI uses it.