EXAMPLE ONLY — replace all sample names, locations, hours and policies before using this document for live calls.

HOME VISIT REQUESTS GUIDE
Business: [Your business name]
Business type: Hospital
Service: Home visit requests
Owner responsible for this information: [Name or department]
Last reviewed: [YYYY-MM-DD]
Review / expiry date: [YYYY-MM-DD]

WHAT WE OFFER
Focus on departments, doctor availability, appointments, visiting hours, and emergencies.
[Replace with what your business actually offers for this service.]

LOCATION / MEETING POINT
[Your branch or address]

SERVICE HOURS
[e.g. Mon–Sat, 9am–6pm]
These are service hours, not a list of bookable slots.

HOW THE AI RECEPTIONIST HANDLES THIS
Ask service needed + preferred day/area → name + phone → take a staff callback request; do not invent availability.

INFORMATION TO COLLECT
[List every detail your team needs before it can act on this request.]

HOW A REQUEST IS CONFIRMED
[Who confirms it, and how the customer hears back.]

LIMITS AND HANDOFF
- Never give a medical diagnosis or prescribe treatment.
- Never promise an appointment without confirming the schedule.
- For emergencies, advise calling emergency services or coming to ER immediately.
Business reception contact: [Your approved business contact]

EXAMPLE QUESTION
Do you take Sunday appointments?

EXAMPLE ANSWER
[The answer your business approves.]

REVIEW
Confirm every fact above with the business owner before the AI uses it.