EXAMPLE ONLY — replace all sample names, locations, hours and policies before using this document for live calls.

CAMPUS TOUR REQUESTS GUIDE
Business: [Your business name]
Business type: Education
Service: Campus tour requests
Owner responsible for this information: [Name or department]
Last reviewed: [YYYY-MM-DD]
Review / expiry date: [YYYY-MM-DD]

WHAT WE OFFER
Focus on courses, admissions, fees overview, schedules, and campus queries.
[Replace with what your business actually offers for this service.]

LOCATION / MEETING POINT
[Your branch or address]

SERVICE HOURS
[e.g. Mon–Sat, 9am–6pm]
These are service hours, not a list of bookable slots.

HOW THE AI RECEPTIONIST HANDLES THIS
Ask preferred day → name → confirm tour request pending availability.

INFORMATION TO COLLECT
[List every detail your team needs before it can act on this request.]

HOW A REQUEST IS CONFIRMED
[Who confirms it, and how the customer hears back.]

LIMITS AND HANDOFF
- Never guarantee admission or exam results.
- Never quote final fees without confirming the current fee sheet.
- Do not collect sensitive ID documents over the phone.
Business reception contact: [Your approved business contact]

EXAMPLE QUESTION
When do admissions open?

EXAMPLE ANSWER
[The answer your business approves.]

REVIEW
Confirm every fact above with the business owner before the AI uses it.