EXAMPLE ONLY — replace all sample names, locations, hours and policies before using this document for live calls.

REPAIR & DIAGNOSIS GUIDE
Business: [Your business name]
Business type: Vehicle service & repair (garage)
Service: Repair & diagnosis
Owner responsible for this information: [Name or department]
Last reviewed: [YYYY-MM-DD]
Review / expiry date: [YYYY-MM-DD]

WHAT WE OFFER
Focus on service bookings, repair estimates, pick-up/drop and spare-part approvals.
[Replace with what your business actually offers for this service.]

LOCATION / MEETING POINT
[Your branch or address]

SERVICE HOURS
[e.g. Mon–Sat, 9am–6pm]
These are service hours, not a list of bookable slots.

HOW THE AI RECEPTIONIST HANDLES THIS
Ask vehicle + problem → offer inspection slot → name → confirm; price after inspection.

INFORMATION TO COLLECT
[List every detail your team needs before it can act on this request.]

HOW A REQUEST IS CONFIRMED
[Who confirms it, and how the customer hears back.]

LIMITS AND HANDOFF
- Never replace or add a part without the customer's approval.
- Never quote a final repair price before the vehicle is inspected.
- Never promise a delivery time the workshop has not confirmed.
Business reception contact: [Your approved business contact]

EXAMPLE QUESTION
How much does a general service cost?

EXAMPLE ANSWER
[The answer your business approves.]

REVIEW
Confirm every fact above with the business owner before the AI uses it.